22. CRM & Social Media: Integrating into the Customer Lifecycle

January 12, 2009 in Social Media Syllabus 101
Tags: Social Media, social media & CRM

I was just going through some old news clipping in my news aggregator. This post is quite good and highly advisable that if you have an interest on this. Do check this few sites out : -

SocialRep’s webinar , Ron Frederick’s notes and Chris Kenton, SocialRep CEO.

Just a few examples of his works – Quite self explanatory, Isn’t it.